Our Products
conversIQ products are cloud based software services that help you manage and create compelling, intelligence-driven on line experiences for your customers and prospects—-experiences that increase revenue, customer satisfaction, and competitive advantage—while simultaneously reducing your service costs.
SocialResponder™
An ACD for handling your social media activity
- Use social media for customer service and other support
- Reduce social media response handle costs
- Measure, manage, and improve response times
- Get complete visibility into volumes and volume drivers, responder productivity, and more
- Ensure response quality and reduce risk
ChatSuite™
Add VIDEO calling for your contact center
- Increase web site conversions
- Increase POS conversions—while reducing POS costs
- Increase on line self service utilization
- Increase First Call Resolution (FCR)
- Improve customer experience
- Reduce contact handle costs
- Set yourself apart
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