Add a Social Media Interaction Channel To Your Contact Center—Today!
What It Is
- Cloud based platform – no hardware or software
- A social media platform for customer service
- An ACD for handling inbound social media requests for service or support
Now You Can Do This
- Relaibly and safely use social media for customer service, technical support, sales support
- Manage your social media channel like you manage phone calls, emails, and other interaction channels
It Will Help You Do This
- Improve productivity
- Improve customer experience and satisfaction
- Manage and improve response time
- Provide contact center oriented performance management metrics
- Manage quality and compliance to reduce risk
- Increase sales
- Gain competitive advantage
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All the Features You Need
- Monitor, capture, and filter posts
- Skills based routing, queuing, and distribution
- Agent productivity tools
- 100+ reports – volume and staffing, reason/wrap codes, source, productivity, quality, and more
- Quality and compliance management tools
- Integrated video and text chat
- Fast, easy set up and ongoing administration
Who’s It For??
- On line sales support centers
- Customer service contact centers
- Technical support contact centers
- Kiosk based Point of sale support
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It’s REALLY Affordable
- Monthly subscription
- No long term contracts
- No capital budgets
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SocialResponder™
An “ACD” for Social Media Interactions