ChatSuite™
Integrated VIDEO and Text Chat Interaction Channel
Add a Video Interaction Channel To Your Contact Center—Today!
What It Is
- Cloud based platform – no hardware or software
- Real time, two way text chat
- Real time, one or two way video chat
What It Will Do For You
- Improve web site offer and POS conversions
- Enhance your social media interactions
- Improve customer experience and satisfaction
- Reduce contact handle costs
- Increase on line resolution
- Increase self service utilization
- Gain competitive advantage
Quickly and Easily Add It to These
- eCommerce, lead gen, tech support web sites
- eMails and on line newsletters
- Social media pages and posts
- Retail location POS kiosks
Who’s It For??
- On line sales support centers
- Customer service contact centers
- Technical support contact centers
- Kiosk based Point of sale support
All the Features You Need
- All rules configurable by you
- Campaign management and tracking
- Skills based routing
- Customer interface branding
- Customer experience control
- Agent productivity tools
- Quality and performance management tools
- Easy to integrate with web sites
- Operational within days
Learn More…
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It’s REALLY Affordable
- Monthly subscription
- No long term contracts
- No capital budgets
